FAQs

Once you've placed your order, we'll send you an email confirming your order details. From there, we'll keep you updated at key stages of the process, so you will know how things are progressing. Once your order has been dispatched to our delivery partner, they'll get in touch directly to arrange delivery.

Please use our Track Your Order page, to see an estimated delivery window for your order. If we are still within the estimated delivery window date when checking, the team is unable to provide a live update on your order. If the date has gone beyond the window, please contact hello@mycozmo.com for further details. As soon as your order is ready, our delivery team will contact you via email and SMS to arrange your delivery date.

Many of our sofas are in stock for quick delivery, browse quick delivery sofas. Orders placed are estimated to be in your home within 1-2 weeks. Please note some UK postcodes may take a little longer.

Order up to 9 free Cozmo swatches here to start exploring which is the right fabric for you. Once your order is placed, we will deliver to you in 2-4 days via Royal Mail.

You can complete a Cozmo purchase with a variety of payment methods, including debit and credit cards, PayPal & Google Pay. You will see all available payment methods during checkout, which also include Shop Pay and Divide Buy if you wish to spread the cost of your purchase.

You can purchase with Cozmo via Shop Pay or Divide Buy. To set up a payment installment plan to spread the cost of your purchase, select your chosen route at the checkout and you will be redirected to complete your purchase.

For more information on financing options click Dividebuy T&C's.

Made from FSC-certified wood and subjected to UK regulatory strength tests, Cozmo sofa frames come with a 15-year guarantee. Most of our sofa jackets are made from highly durable fabrics that are treated with FibreGuard, making them stain resistant and easy to clean.

In-stock sofas typically ship within 1-2 weeks. Made-to-order sofas will take longer, always reference the product page for the estimated delivery window and you will see it again at the checkout before you complete your order. Please note some UK postcodes may take a little longer.

Every Cozmo is designed to be lived with, refreshed and adapted over time. If your sofa isn't right within the first 30 days of delivery, we'll arrange a free collection and refund your order.

We hold an excellent Trustpilot rating with over 300 verified reviews and counting. Customers celebrate the comfort, the design, and how easily it fits through tricky doorways. Our Shoreditch showroom also provides the perfect setting to view the collection and speak to one of our design consultants for advice on what works for you.

For smaller spaces, our compact options like the Cozy 1.5 Seater Sofa and the Rest 3 Seater Sofa offer maximum seating with minimal footprint. Arriving in manageable boxes with no tools assembly, you get a real sofa into a home a traditional one couldn't reach.

To notify us of any delivery address or contact details change, please fill in our support form below. The team will then process and confirm via email the amendments. It is always best to let us know as much in advance as you can so our delivery partner has time to allow and plan for the change of details.

Contact us at hello@mycozmo.com with your name, order number, with details of your amendments and we will be in touch to confirm.

We understand even with the best planning your requirements can change along the way.

Please fill in our support form below to request an exchange.

If there's a difference in price, we'll either refund the difference or request additional payment if the new sofa is more expensive. Depending on whether you have received your sofa already or it is finishing in production there will be an expected wait time for us to be ready to dispatch the new, preferred sofa.

Please note, if your Cozmo is already in your home please take good care of it until the team is ready to make the exchange.

Please check that you've entered all of your details correctly and if your order is still not processing, please contact us at hello@mycozmo.com or call 0203 7730585 Monday - Friday and one of the team will be happy to help.

Simply contact us at hello@mycozmo.com with your name & order number explaining your cancellation request and we will action and be back in touch to confirm.

Don't worry, we are here to help. Please provide as much detail as possible on the problem you are experiencing, photos or videos always help us get to the solution quicker. Please fill in our support form below and one of the team will be in touch to discuss.

Yes, Cozmo furniture arrives in compact, manageable boxes rather than as one bulky piece, which is what allows every design to reach rooms a traditional sofa can't.

Yes. Because it's delivered in boxes and assembled in the room, it fits through any standard doorway, tight hallway, stairwell or lift - so there's no "will it fit?" worry on delivery day.

The majority of our sofa configurations arrive in sections that are under 1m² which allows easy access to any space. 2 seater sections and chaise bases will be a little longer but still delivered with no fuss. We recommend 2 people to lift the bigger boxes. Quite often, our sofas also arrive in soft wrapping, this helps even further with being able to lift and move them around awkward angles.

Every Cozmo follows the same simple, no tools assembly approach. You clip the frame together, drop the cushions in, and you're done. Discover our original Cozy sofa assembly to see how it comes together. If you'd rather we assembled it for you, add our £45 assembly service at checkout.

The team will deliver your order into your room of choice on delivery day but if you want help from our team to build your sofa, select in the dropdown section at the checkout (+Assembly) to get on and enjoy your Cozmo in no time.

Once your Cozmo is ready, our delivery partner's automated system will suggest the next available date a delivery team is in your area. You can accept or decline based on your availability.

The day before you are due to receive your Cozmo, our delivery partner will provide an expected four hour delivery time slot to help plan. On the day, the team allocated your order will call when they are roughly 30 minutes away from your address.

Our delivery team is currently unable to take away your old sofa, so you will need to make alternative arrangements. We would always recommend you do not remove your old sofa until you have booked a delivery date for your Cozmo to arrive.

The team can remove the packaging for you but you are also welcome to keep and reuse as you wish.

We send out the majority of our soft accessories, jackets and cushions via Royal Mail's tracking service. Once your order has been labelled and ready for dispatch, we will provide the tracking number for your order.

Cozmo ships to Northern Ireland & the Republic of Ireland. At this time we are not able to accept free returns but hope this would not happen and you love your Cozmo! To get your Cozmo journey started, please fill in our support form below.

Cozmo can be shipped outside of the UK with an international courier. At this time we are not able to accept free returns but hope this would not happen and you love your Cozmo! UK VAT won't be collected on your order, but you'll be responsible for any local duties and taxes that may apply. To get your Cozmo journey started, please fill in our support form below.

We understand sometimes it just isn't quite right. We would always be keen to have a quick conversation to see if there was anything we could do to help you love your Cozmo but failing that, our team would be in contact to set up a collection.

The delivery team will arrive and repack your order on the day. If you no longer have the packaging, don't worry our team is ready and prepared to get your order back safely to the warehouse. Once your item has been checked by our returns team, the cost of your order will be refunded, minus any fees. For further information, read our Returns Policy here.

You will receive your refund within 3-10 working days after it has been actioned via our online store. Our team will send a follow up email also confirming the action. For further information, see our Refund Policy here.

As soon as we process your refund, we notify your finance provider. They will then arrange any refund due and update or close your finance agreement as required. As the agreement is managed by the finance provider, they are best placed to provide updates on the progress of your refund.

The orientation of our chaise and corner units are determined by which side you would like it made as you look straight on at your sofa. For example walking towards a left hand chaise, would then be on your right as you were seated.

We recommend choosing the sofa size that is right for you, right now but if your needs change, Cozmo can too. We can send out a small envelope of hardware that is required to make a switch.

Yes. The upholstered covers, we call them jackets, are fully removable. Cozmo sofas have the functionality to take the whole cover off, and replace with new jackets or selected sections over time.

Yes. The jackets are interchangeable, so you can swap to a different colour or fabric and completely refresh the look without buying a new sofa. Explore the fabrics available in the Cozmo jacket range.

Flat weave fabrics are a great choice for pet friendly homes. The smoother surface provides less grip for claws and makes brushing away pet hair quick and easy. Explore Cozmo Velvet Sofas, our most durable fabric in a selection of beautiful colours.

Spills and stains should be dealt with immediately and each of our fabrics has its own unique composition and care requirements. While some of our fabrics use technology to make light work of stain removal, most spills can be removed with just kitchen paper, water and a little soap. Discover more about our fabrics here.

Yes, Cozmo covers can be bought separately, so a single damaged section or a new colour scheme doesn't mean replacing the whole sofa. Explore our sofa jacket range to see the possibilities.

Our sofa seat depths range from Cozy at 60cm for a contemporary, compact footprint up to a generous 70cm seat depth on Float, the platform for comfort. They're designed for proper lounging while staying in proportion for real living rooms.

The foam core resists flattening and the feather wrap can be re-plumped, so the cushions keep their shape far better than feather-only designs. The key is to keep your seat cushions neatly on the frame, our velcro strips on the underside helps to ensure support for the foam to stay in its best shape.

The Cozy Bed Frame is designed to fit the following EU mattress dimensions:

• Double: 135cm width x 190cm length
• King: 150cm width x 200cm length
• Super King: 180cm width x 200cm length

The Cozy bed arrives with a removable headboard jacket, perfect for easy cleaning or refreshing your space with a new fabric when the time feels right.

Cozmo is a London design-led brand, working with award-winning designers (including Raw Edges and Pearson Lloyd). We source and manufacture in the UK and internationally according to the requirements of each design, ensuring we have the right experts to deliver exceptional products. The whole of our collection is made to the highest standards at specialist factories by experienced upholsterers who are passionate about quality.

A Cozmo modular sofa is built from separate seat sections, including corner and chaise bases that can be connected together to reach the perfect size for your space. You combine and rearrange, rather than being limited to one fixed frame. Cozmo offers a selection of fully modular designs, so you can set it up to suit your room and change the layout whenever you like.

Simply scroll down to the bottom of the sofa page you're interested in and you'll find all necessary dimensions and product info. Alternatively compare the models via our Quick Reference Page. Product pages will also have an illustration of the dimensions in the collection of images to help visualise the model.

Each cushion combines a supportive, layered HD-foam and memory-foam core with a feather wrap, giving a soft, welcoming sit that still holds its shape.

Each sofa sits a little differently but all our sofas follow the same comfort philosophy of a soft, relaxed seat with real support underneath, comfortable to sink into, but firm enough to keep its shape rather than going flat.

Yes. Because the sections can disconnect, you can rearrange the layout any time, and add extra modules later to grow your seating as your space or family changes. View the Cozy sofa, Pillow sofa & Float sofa to discover the fully modular ranges.

The benefit of Cozmo designs is if you hit an issue, rather than replacing a whole sofa we should be able to send a spare part to correct. Cozmo sofas are made from premium-quality materials and components, please contact us at hello@mycozmo.com and we will get to work.

Our Cozy sofa is available as a regular sofa with the option to have a chaise section. The Float sofa is our most flexible design with standard, chaise or corner configurations all available.

The Pillow sofa is offered in regular sofa sizes with the addition of the ever popular, sociable corner configuration. The Float sofa is also offered with multiple corner configurations available.

Come and visit our showroom in the heart of East London at 4 Garden Walk, Shoreditch, EC2A 3EQ. The team is here Tuesday - Saturday 10-5pm to walk you through the full Cozmo collection.

If a visit is not possible, one of our design loving experts is here to talk you through our sofas, fabrics, dimensions and everything in between.

We would love to hear what you are working on. Register for your trade Account today and enjoy personalised support, exclusive trade pricing and reliable supply.

Please direct all press and media enquiries to press@mycozmo.com.